Handle Tricky Conversations with Confidence

 

  

Grab the Difficult Conversations Toolkit: A practical, evidence-based guide for healthcare teams to stay calm, set clear boundaries, and de-escalate tension.

 

  

Simple when under pressure. Four steps you can remember and use the same day.

Evidence-based. Draws from SPIKES, nonviolent communication, and medical communication best practice.


Team-ready. Print the quick reference, add it to induction packs, use it in handovers.

 

 

What You’ll Get 

A 4-step framework (adapted from SPIKES) to guide tough conversations in real time

Phrases bank for empathy, boundary-setting, and de-escalation

Do’s & Don’ts quick reference for in-the-moment clarity

Red-flags & escalation guide for safety and support

Self-check worksheet to build confidence and consistency

One practice scenario with step-by-step prompts you can use with your team

 

 Bonus:

  • Bonus templates: “I Statements” and Drama vs Empowerment Triangle
  • Extra email content (not in presentation or download) 
  • Be notified of new content and resources as they are released. (Podcast launching soon)

Â